Terms of service

This website is operated by Limari Hospitality Supplies (Pty) Ltd, trading as Pillow & Percale. By placing an order or registering for Host or Trade pricing, you agree to these terms. They are written in plain language because that is how we prefer to do business.

Who can order

Our store serves customers in South Africa. You must be 18 or older, or ordering on behalf of a business, to place an order. By ordering you confirm that the details you give us are accurate and that you are authorised to use the payment method.

Products and pricing

All prices are in South African Rand and include any applicable taxes. The price you see at checkout is the price you pay. We take care to describe products accurately, including sizes and weights, but slight variations in colour and finish can occur between production batches, and screens differ. If a pricing or description error is discovered after you order, we will contact you before dispatch and you may cancel for a full refund.

Orders and payment

An order is accepted when we send your order confirmation. Payment is taken at checkout and processed by Yoco; we never see or store your full card details. We may decline or cancel an order where stock is unavailable, payment cannot be verified, or we suspect fraud, in which case any payment taken is refunded in full.

Host and Trade pricing

Host and Trade pricing is available to approved accounts only. To qualify you register on our Host & Trade pricing page and we approve within 24 hours. Once approved, your tier is applied automatically at checkout when you are signed in: Host at 12% off on orders over R2,500 and Trade at 18% off on orders over R7,500. Tier pricing and sale pricing never stack; you receive whichever is better. Packs and bundles carry their saving in the price and sit outside sale events. We may review or withdraw a tier if the information given at registration proves inaccurate.

Delivery

Delivery is governed by our Shipping policy. Orders placed before 12:00 on a business day are dispatched the same day; standard delivery takes 3 to 5 business days from dispatch. Risk in the goods passes to you on delivery.

Returns and refunds

Returns are governed by our Refund policy. Unopened items may be returned within 14 days of delivery. Because bedding, pillows, protectors and towels are hygiene-sensitive, opened items cannot be returned unless faulty. Your rights under the Consumer Protection Act are not affected.

Promotions and discount codes

Promotions run for the period stated and cannot be applied retrospectively. Discounts do not stack. We may end or amend a promotion at any time, but any order already placed at a promotional price is honoured.

Content and intellectual property

The Pillow & Percale name, logo, photography and written content belong to Limari Hospitality Supplies (Pty) Ltd. You may not copy or reuse them without our written permission.

Liability

We are liable for our products to the extent required by South African law, including the Consumer Protection Act. We are not liable for indirect or consequential loss, for delays caused by events outside our control, or for use of a product other than as intended.

Privacy

How we handle your personal information is set out in our Privacy policy.

Law and disputes

These terms are governed by the laws of the Republic of South Africa. If something goes wrong, contact us first at orders@pillowandpercale.co.za and we will do our best to resolve it directly.