Ordering and products
What do you sell?
Hotel-grade linen for hospitality and home: percale bed linen in 200TC and 300TC, quilted and waterproof mattress and pillow protectors, cotton towelling, a cotton bath mat, microfibre pillows, open-toe towelling slippers, and ready-made bed, bath and protector sets.
Are pillowcases sold singly or in pairs?
In pairs, because a bed is dressed two at a time.
What is the difference between 200TC and 300TC?
Both are pure cotton percale with the same cool, crisp hand. 300TC is a touch finer and heavier, for rooms that want a little more of that smooth hotel weight. 200TC is the everyday workhorse.
Do the sets save me money?
Yes. Every set is priced below buying the pieces on their own, and the items arrive matched so a room is turnover-ready the moment it lands.
Sizing
What sizes do you offer?
Bed linen comes in Double, Queen and King depending on the piece. Fitted sheets have a deep 35 cm wall. Pillowcases and pillow protectors come in Standard and King. Full dimensions are listed on each product page.
Which towel is which?
The Hotel Towel comes as a 700g bath towel, a 150g hand towel, or a 70g face cloth. Choose the size the room needs on the product page.
Care and washing
How do I care for the linen?
Everything is built for commercial laundering and holds its finish wash after wash. As a guide: wash percale warm, tumble dry low and remove promptly to keep creasing down. Wash towels before first use and skip fabric softener, which coats the fibres and reduces absorbency. Machine wash the protectors as normal; do not iron the waterproof layer. Always follow the care label on the item.
Delivery
Where do you deliver?
Across South Africa.
How much is delivery?
Delivery is calculated at checkout by your location and order weight. Gauteng orders over R2,500 qualify for free standard delivery.
How long does delivery take?
Standard delivery is 3 to 5 business days after dispatch.
When is my order dispatched?
Orders placed before noon on a business day are dispatched the same day. Orders placed after noon are dispatched the next business day. Orders placed on weekends or public holidays are dispatched on the next business day.
Returns and exchanges
What is your returns policy?
You may return an item within 14 days of delivery provided it is unopened, unused and in its original packaging. Bedding, pillows, protectors and towels are hygiene-sensitive, so once opened they cannot be returned unless faulty. Please check sizes carefully before opening; we are happy to confirm a fit before you order. Full details are in our Refund policy.
Are sale items returnable?
Sale items are not refundable for change of mind. If a sale item is faulty, the faulty-item process applies in full.
What if an item arrives faulty or incorrect?
Tell us within 7 days of delivery at orders@pillowandpercale.co.za with your order number and a photograph. We arrange collection at our cost and, at your choice, replace, repair or refund in full.
How long does an exchange take to arrive?
Exchanges are re-shipped on the same 3 to 5 business day timeline as a standard order.
How do I start a return?
Email orders@pillowandpercale.co.za with your order number and what you would like to return. We confirm the return and send you the return details.
Host and Trade pricing
Do you offer bulk or trade pricing?
Yes, for approved accounts. Register on our Host & Trade pricing page with a live listing link or company registration number; we approve within 24 hours. Once approved, your pricing applies automatically at checkout whenever you are signed in: Host is 12% off on orders over R2,500, Trade is 18% off on orders over R7,500. You always receive the better of your tier rate or any sale price, never both.
Still have a question?
For anything about an order, delivery or a return, email orders@pillowandpercale.co.za. For everything else, tap the WhatsApp button on any page or email info@pillowandpercale.co.za.